Turn cancellations into customer insights
Understand why customers leave with anonymous AI exit interviews. Zero SDK required.
Integrates with your stack
"When I first opened Offboard, I instantly got the feeling this was the next generation of merchant retention."
How Offboard.tech works
Automate cancellation requests, negotiate with intelligent AI offers, and recover revenue automatically without slowing your team down.
Intercept the intent
Replace your standard cancel button URL with your unique Offboard Magic Link. When customers click to leave, they land on our platform.
AI negotiation
Our LLM agent chats with the customer in real-time to understand their concerns, gracefully adapting context to propose highly precise save offers.
Recover and analyze
Offers are instantly applied to their billing account. For those who do leave, structured feedback is pushed automatically to your product team.
Everything you need to reduce churn
Stop guessing why customers leave. Get actionable insights from every cancellation.
Anonymous AI Interviews
Customers share honest feedback through conversational AI interviews—no forms, no pressure.
AI-Powered Analysis
Automatically identify patterns and trends in customer feedback with AI. See top churn reasons, sentiment analysis, and abnormal churn alerts in real-time.
Privacy-First Design
No cookies, no trackers. Complete anonymity encourages honest feedback about why they're leaving.
Powerful Zapier Triggers
Automate your operations instantly with out-of-the-box triggers for completed exit interviews, weekly summary reports, and abnormal churn spike alerts.
View the Offboard.tech app on Zapier →
Simple, transparent pricing
No rigid tiers. No hidden fees. Only pay for the insights and retention we successfully drive for your business.
per completed interview
Pay only for results
No subscription, no setup fee, no seat licenses. You're billed $0.99 only when an exit interview is completed — abandoned sessions cost nothing.
Get startedEverything included:
What our customers say
Teams that turned cancellations into insight — and kept more of the customers who were about to leave.
“We swapped our cancel page for the magic link and stopped losing customers silently. The interviews tell us why they leave — in their own words, not a dropdown reason.”
“When someone cancels BounceBox they explain why in a short chat. The reasons show up in our dashboard grouped — no spreadsheets of exit-survey answers.”
“The AI negotiates a pause or a discount at the moment of cancel. Roughly a third of customers who start to leave accept — that is revenue we used to write off without a conversation.”
“The abnormal-churn alert caught a pricing-page bug that was quietly driving cancellations. We found it in days, not at the end of the quarter.”
“We integrated in an afternoon — the webhook payload is already structured, so churn reasons land in our warehouse without any parsing work.”
“We pay per completed interview, so the cost scales with actual churn volume. Ninety-nine cents to know exactly why a customer left is the cheapest research we run.”
The retention engine behind
thousands of companies.
Start understanding why customers leave in minutes. Turn cancellations into insights that drive retention.